Toyota to replace pedals for owners not satisfied with fix

Toyota to replace pedals for owners not satisfied with fix

According to a Toyota memo first obtained by Jalopnik and later reported by the Associated Press, Toyota is currently notifying dealers that a replacement pedal can be installed at no charge to owners of recalled Toyota products if the owner is not satisfied with the current fix for the problem.

Most vehicles involved with the pedal recall have been fixed by inserting a metal shim into the accelerator pedal, which is believed to reduce friction and provide smoother travel to the pedal. The AP reports that owners who either do not feel confident in the fix or who still complain of pedal problems can ask their dealership for a new replacement pedal at no charge.

Through data analysis, it has been determined that at least 100 owners of recalled vehicles have filed complaints regarding pedal action after the dealership reportedly fixed the problem. Perhaps by witnessing this data, Toyota has responded to reduce further complaints by replacing the entire pedal assembly on vehicles with on-going problems.

The Associated Press quotes a portion of the memo as follows:

A replacement pedal should only be offered to a customer after the reinforcement bar has been installed and the customer has expressed dissatisfaction with the operation and/or feel of the pedal. (Pedal replacement) is based upon specific customer request only. Dealers are not to solicit pedal replacement.

The AP added that the memo lists vehicles involved as: the 2005-10 Avalon; 2007-10 Camry and Tundra; 2009-10 Corolla, Matrix and RAV4; 2008-10 Sequoia and 2010 Highlander. It remains uncertain if other vehicles such as the Prius may also be included in the replacement pedal process.


[Source: The Associated Press via Google, Jalopnik]